These Terms and Conditions set out the legal framework for transactions between Camden Flowers and our customers using our online service for flower delivery in Camden and surrounding areas. By placing an order on our website, you agree to be bound by these terms, which pertain to all products and services supplied online to customers residing or ordering for delivery within Camden and nearby communities.
Camden Flowers is dedicated to providing a seamless online flower delivery experience in Camden. To place an order, customers should browse our available floral arrangements and gifts on our website, select their desired products, and proceed to checkout. You will be prompted to provide relevant details, including the delivery address, recipient information, and any specific instructions for your order.
Upon completing your order, you will be given the opportunity to review all selections, verify recipient details, delivery date, and provide any special instructions. After confirming your details, proceed to secure payment to submit your order. On successful payment, you will receive an order confirmation with a unique order number. Please retain this number for future reference or enquiries. Orders are processed only after payment has been received.
Orders placed for delivery to Camden and surrounding postcodes will be fulfilled in accordance with the delivery options specified at checkout. Orders for same-day or next-day delivery are subject to cut-off times, which may vary depending on availability and workload, especially around peak seasons such as Valentine’s Day, Mother’s Day, and Christmas.
While we endeavour to maintain accurate stock information and fulfil every order as specified, flower availability is subject to seasonal fluctuations and may vary depending on supply. If any product or floral component is unavailable at the time of your order, we reserve the right to substitute components of equal or higher value, ensuring the overall style and quality remain consistent with the item chosen. We will do our best to notify you of any substantial substitutions prior to dispatch. Photographs and descriptions on our website are illustrative; actual products may differ slightly due to natural variations or supplier changes.
Camden Flowers offers delivery across Camden and neighbouring areas, providing reliable and timely service. At checkout, you may select from available delivery slots and dates. We make every effort to ensure orders are delivered within your chosen window. However, actual delivery times may vary due to circumstances outside our control, such as adverse weather, traffic, or issues relating to the delivery address provided.
Please ensure the recipient’s address is correct and complete. We do not accept responsibility for late or failed delivery where incorrect or incomplete information has been provided. In cases where the recipient is unavailable, the delivery driver may leave flowers in a secure location, with a neighbour, or attempt redelivery in line with our standard practices. A delivery note will be left advising the recipient of any such actions.
Payment for all products and services is required in full at the time of placing your order. We accept a range of payment methods, which may include major credit and debit cards, as specified at checkout. All prices listed on our website are in GBP (£) and are inclusive of applicable VAT unless otherwise stated. Delivery costs will be itemised and added to your order during the checkout process.
Camden Flowers uses secure third-party payment processors to ensure your data remains protected. All transactions are subject to validation checks and authorisation by the card issuer. We reserve the right to decline any transaction at our discretion, or to request further information to verify your identity or the validity of your order, particularly for higher-value orders or during periods of heightened fraud risk.
If you wish to amend or cancel your online flower delivery order, please contact us as soon as possible, referencing your unique order number. Amendments – such as changes to product selection, delivery address, or delivery date – may be possible if your order has not yet entered preparation or dispatch. Once flowers are prepared or dispatched, amendments may not be feasible.
For standard orders, cancellation requests received with sufficient notice prior to preparation or dispatch will normally entitle you to a full refund via your original payment method. Refunds may not be available once flowers have been made up or delivered, due to the perishable nature of our products. For bespoke or event orders, different cancellation terms may apply and will be outlined at the time of booking.
If we are unable to process your order for reasons such as stock unavailability, we will contact you promptly and issue a full refund where applicable. Refunds will be processed as soon as possible; timing may vary depending on your original payment provider.
Due to the perishable nature of fresh flowers and plants, returns are generally not accepted. However, customer satisfaction is a priority at Camden Flowers. If you believe your order is not as described, arrives damaged, or has quality issues upon delivery, please contact us on the day of delivery with photographic evidence. We will assess each complaint on a case-by-case basis and may offer a replacement or partial/full refund at our discretion. All concerns must be raised within 24 hours of receipt for perishable items.
Camden Flowers collects and processes your personal data in accordance with relevant UK data protection legislation. Information such as your name, address, contact details, and payment data are used for the purposes of processing your order and delivery. We do not sell or share your information with third parties other than service providers directly involved in fulfilling your order.
You may be given the option to consent to marketing communications. You may withdraw this consent at any time. Please refer to our Privacy Policy for further details on how we handle your data.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable UK law.
Subject to the above, Camden Flowers' liability in connection with any order placed via our website shall be limited to the value of the order you have paid. We accept no liability for indirect losses or consequential damages arising from delays in delivery, availability of products, or arising from circumstances beyond our reasonable control (such as force majeure events). We will not be liable for any loss or damage suffered as a result of incorrect or incomplete delivery details provided by the customer.
We make every effort to ensure our website is accurate and virus free, but cannot guarantee uninterrupted access or error-free functionality. We are not responsible for the content or security of third-party sites reached via our website.
All content on the Camden Flowers website – including text, images, logos, product descriptions, and design – remains the property of Camden Flowers or its licensors. Material may not be copied, reproduced, or used for commercial purposes without express written permission.
These Terms and Conditions and the contract for any order placed via the Camden Flowers website are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these Terms or your use of our services will be subject to the exclusive jurisdiction of the English courts.
Camden Flowers reserves the right to amend these Terms and Conditions from time to time to reflect changes in our operations, legal obligations, or best practice. Changes will take effect when posted on our website. Your continued use of the website and placement of orders constitutes your acceptance of the updated terms.
If you have any questions regarding these Terms and Conditions or experience issues with your order, our customer support team is on hand to assist you. Please refer to the contact page on our website for support during our standard business hours.
Please note: These Terms and Conditions apply to all customers placing orders for online flower delivery in Camden and surrounding areas. If you are unsure whether your location is covered, please check our delivery area information before placing an order.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions. These Terms constitute the entire agreement between you and Camden Flowers for the provision of online flower delivery services in Camden and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
