Our Fresh Flowers Guarantee: Returns, Refunds & Complaints
Fresh Flowers Guaranteed for Camden
At Camden Flowers, we take immense pride in delivering beautifully fresh flowers to the hearts and homes of Camden. As your trusted local Camden florist, we’re committed to providing not only stunning arrangements but also exceptional customer care. Our promise is to ensure every delivery leaves both sender and recipient delighted, supported by our comprehensive Returns, Refunds & Complaints policy.
Damaged-On-Arrival Policy
Your peace of mind is important to us. If your flowers or accompanying gifts arrive damaged or not in optimal condition, please notify us as soon as possible—ideally on the day of delivery. To help us resolve the issue promptly, we may request a photo of the damaged product. Once confirmed, we will happily arrange for a re-delivery of the replacement item or provide a refund according to your preference.
Freshness Window
All our floral arrangements leave our shop at their very freshest, and we guarantee that your flowers will remain beautiful for at least five days from the delivery date when cared for as advised. Should your flowers wilt or fail to meet your expectations of freshness within this window, please get in touch with us within 48 hours of noticing the problem. Your satisfaction is our priority, so rest assured we’ll address all genuine concerns swiftly and thoughtfully.
Refunds & Replacement Options
If you are dissatisfied with your purchase—whether due to quality, freshness, or condition upon arrival—we offer clear and simple solutions.
- Replacement: We can provide a fresh replacement arrangement of equal value, delivered at no extra cost to you.
- Refund: Alternatively, you may request a full or partial refund, depending on the circumstances of your complaint.
Complaints Process
At Camden Flowers, your feedback genuinely matters. If you have a complaint or concern regarding your order or our service, we ask you to contact us promptly. Provide your order details, a description of the issue, and, where possible, supporting photographs. Our dedicated team will acknowledge your complaint within one business day and will work with you to resolve the matter fairly and efficiently.
Should you remain unsatisfied with the outcome, our manager will personally review your case to ensure a thorough and impartial resolution. We are committed to upholding our reputation as Camden’s most trusted local florist serving both households and businesses in the Camden area.
Local Service, Local Trust
We value every customer and every community member we serve. By choosing Camden Flowers, you’re supporting a genuine local business dedicated to excellence in both quality and care. Thank you for trusting us with your special moments. If you have any questions about our Returns, Refunds & Complaints policy, don’t hesitate to get in touch with our friendly team.
